One Company’s Journey to Changing the Industry Through Honesty
If you were to take a drive through the rolling hills of Tennessee, past the bright neon lights of Broadway in Nashville, and travel just down I-65, you would find yourself in the quaint town of Franklin, Tennessee—home to the international headquarters of ChampSoft, Inc. Founded in 2010 by Jeewa Perera, a software visionary, ChampSoft was built on the foundation of developing top-notch, solution-based software with an emphasis on premier customer service and cutting-edge technology.
Over the past 15 years, ChampSoft has navigated evolving industry trends, rapid technological advancements, and an increasingly competitive market. Despite these challenges, the company has remained steadfast in its commitment to delivering exceptional customer service and innovative software solutions. This unwavering dedication has allowed ChampSoft to endure where others have faltered, gaining valuable insights along the way. Through his experience, Perera has realized that true success is driven not only by customer satisfaction but also by the happiness and well-being of ChampSoft’s global workforce.
Managing a global team is no small feat. With differences in time zones, physical locations, and offices spanning multiple countries, ChampSoft was investing significant time and resources to monitor employee satisfaction and workload balance. Then, Perera and his team had a breakthrough: “What if we created software that automatically tracks the workload capacity our staff reports and automates these insights to ensure our teams maintain a healthy work-life balance?”
Enter REMOTLY—the first intuitive solution designed to provide real-time insights into productivity trends, regardless of employees’ physical locations worldwide. REMOTLY offers features such as multi-tenancy capability, productivity classifications, role-based classifications, screen analysis, time zone adjustments, and more. With these customizable features, ChampSoft has taken workforce productivity to the next level. Leadership now has access to up-to-the-minute dashboards and reports, allowing data-driven decisions to propel the company forward.
But Perera’s vision extends beyond internal productivity. His mission is to leverage REMOTLY’s reporting capabilities to provide customers with unprecedented billing transparency—something rarely seen in the software industry. “Rather than inflating our bottom line,” Perera explains proudly, “ChampSoft integrates these reports with our invoices, ensuring our customers have complete visibility into our team’s work and efforts.”
By tracking productivity, ChampSoft has experienced significant improvements in efficiency and output. “It’s important to understand that this isn’t a ‘Big Brother’ concept. We do not spy on our employees,” Perera clarifies. “We analyze trends to ensure our teams aren’t overburdened, allowing us to allocate resources effectively and shift workloads as needed. Success, in our view, is about fostering a flexible work environment that supports our staff’s well-being in 2025 and beyond.”
