Master Subscription Agreement
1. Definitions
1.1. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the Customer entity signing this Agreement.
1.2. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
1.3. “Customer Data” means all electronic data submitted by or on behalf of Customer to the Service.
1.4. “Documentation” means Remotly’s knowledge base, user guides, and other end-user documentation for the Service available on the online help feature of the Service, as may be updated by Remotly from time to time.
1.5. “Non-Remotly Application” means a web-based, offline, mobile, or other software application functionality that is provided by Customer or a third party and interoperates with the Online Service.
1.6. “Online Services” means the online products purchased by Customer and provided by Remotly, as specified on an Order Form.
1.7. “Order Form” means an ordering document that specifies the Services and Support Services purchased by Customer under this Agreement that is entered into by Customer (or any Affiliate) and Remotly (or any Affiliate).
1.8. “Professional Services” means the professional service work to be performed by Remotly pursuant to this Agreement, including the development and delivery of any deliverables, all as described in an applicable Order Form.
1.9. “Service” means the Professional Services and Online Services. “Service” excludes Non-Remotly Applications.
1.10. “Support Services” means the support services provided by Remotly in accordance with Remotly’s support practices made generally available to its customers and as identified in the Order Form.
1.11. “Users” means individuals who are authorized by Customer to use the Online Service, for whom a subscription to the Online Service has been procured. Users may include, for example, Customer and Customer’s Affiliates employees, consultants, clients, external users, contractors, agents, and third parties with which Customer does business.
2. Services
2.1. Remotly’s Obligations. Subject to the terms and conditions of this Agreement, including payment of any fees charged by Remotly to Customer under this Agreement, or through the Services, Remotly will make the Services available to Customer pursuant to this Agreement and all Order Forms during the Term. Remotly grants to Customer a limited, non-sublicensable, non-exclusive, non-transferable right during the Term to allow its Users to access and use the Online Services in accordance with the Documentation, solely for Customer’s business purposes. Remotly shall be permitted to make changes to the functionality of the Online Service, including the discontinuance or addition of any features of the Online Service in its sole discretion, provided that Remotly will provide at least ninety (90) days’ notice to the Customer of any material changes to the functionality of the Online Service, as determined in Remotly’s sole reasonable discretion. Except as set forth in the paragraph above the functionality of the Online Service will not materially decrease during the Term. Customer agrees that its purchase of the Online Service is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Remotly with respect to future functionality or features.
2.2. Customer’s Obligations. Customer is responsible for all activities conducted under its and its Users’ logins on the Online Service. Customer shall use the Online Service in compliance with applicable law and shall not: (i) copy, rent, sell, lease, distribute, pledge, assign, or otherwise transfer, or encumber rights to the Online Service, or any part thereof, or make it available to anyone other than its Users; (ii) provide to Remotly, use, or otherwise disclose any Customer Data, except specifically in accordance with its obligations under the DPA, and the Acceptable Use Policy, (iii) send or store infringing or unlawful material in connection with the Online Service; (iv) send or store viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs to the Online Service; (v) attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Online Service or the data contained therein; (vi) modify, copy or create derivative works based on the Online Service, or any portion thereof; (vii) access the Online Service for the purpose of building a competitive product or service or copying its features or user interface; or (viii) delete, alter, add to or fail to reproduce in and on the Online Service the name of Remotly and any copyright or other notices appearing in or on the Online Service or which may be required by Remotly at any time. Customer shall provide all notices and obtain all consents with respect to its use of the Services in compliance with applicable law. For avoidance of doubt, Customer is strictly prohibited from collecting Customer Data through the Services on greater than the number of devices authorized in the Order Form. Remotly’s direct competitors are prohibited from accessing the Services, except with Remotly’s prior consent. Furthermore, the Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Any use of the Service in breach of this Agreement, Documentation or Order Forms, by Customer or Users that in Remotly’s judgment threatens the security, integrity, or availability of the Service, may result in Remotly’s immediate suspension of Customer’s access to the Services; however, Remotly will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to such suspension.
2.3. Usage Limits. Online Services are subject to usage limits specified in Documentation or an applicable Order Form. If Customer exceeds a contractual usage limit, Remotly, at its sole discretion, may work with Customer to seek to reduce Customer’s usage so that it conforms to that limit. If Customer is unable or unwilling to abide by a contractual usage limit, Customer will execute an Order Form for additional quantities of the applicable Online Services promptly upon Remotly’s request, and/or pay any invoice for excess usage in accordance with Section 6.1 below.
2.4. Customer Affiliates. Customer Affiliates may purchase and use the Services, subject to the terms of this Agreement by executing Order Forms hereunder that incorporate by reference the terms of this Agreement, and provided, that Customer agrees to cause each and every Affiliate that receives the benefits of the Services to comply with all obligations of this Agreement, including but not limited to any restrictions on use of the Services and confidentiality obligations. In each such case, all references in this Agreement to Customer shall be deemed to refer to such Customer Affiliate for purposes of such Order Form or Statements of Work. Customer further agrees to be jointly and severally liable for the acts and omissions of its Affiliates hereunder.
2.5. Online Service Availability. Remotly will provide the Online Service in a professional, workmanlike and competent manner and Remotly will make commercially reasonable efforts to make the Online Services available 99.5% of the time during any 30-day period, excluding any unavailability due to: (i) a suspension of the Online Services as contemplated in Section 2.2; (ii) circumstances beyond Remotly’s reasonable control; (iii) unavailability or other failure of Customer’s system; and (iv) any Planned Maintenance (as defined below) or emergency maintenance (the “Uptime SLA”). If Remotly fails to meet the Uptime SLA, Customer may request a monetary credit in the amount of a 2% credit for availability between 98.5% – 99.5%, a 4% credit for availability between 97.5% – 98.5%, or a 5% credit for availability under 97.5%. Such credit will be calculated based on the fees for the month in which the failure occurred. The Customer’s request must be made in writing within 30 days of the alleged failure to comply with the Uptime SLA. Planned maintenance will only take place with at least 48 hours of advance written notice to the Customer through https://status.remotly.com (“Planned Maintenance”). Planned maintenance will occur outside of core business hours between 9:00 am and 5:00 pm CST inclusive.
2.6. Order Form. Order Forms are accepted by Customer upon signature of an electronic document sent directly to Customer or upon click-through acceptance of our online agreement. Order Forms shall be subject solely to and incorporate by reference the terms of this Agreement. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement.
2.7. Professional Services. Customer may engage Remotly to perform certain Professional Services ancillary to the Online Service. The parties will agree to the terms of such Professional Services in an applicable Order Form.
3. Security and Support
3.2. Support Services. During the Term, Remotly may provide Support Services to Customer in accordance with Remotly’s then-current support policy, and as identified in an Order Form.
4. Confidentiality
Each party (“Recipient”) may, during the term of this Agreement, receive, have access to, and acquire knowledge from discussions with the other party (“Discloser”) which may not be accessible or known to the general public, such as technical and business information concerning hardware, software, designs, specifications, techniques, processes, procedures, research, development, projects, products or services, business plans or opportunities, business strategies, finances, costs, vendors, penetration test results and other security information; defect and support information and metrics; and first and third-party audit reports and attestations (“Confidential Information”). Confidential Information shall not include, and shall cease to include, as applicable, information or materials that (i) were generally known to the public on the Effective Date; (ii) become generally known to the public after the Effective Date, other than as a result of the act or omission of the Recipient; (iii) were rightfully known to the Recipient prior to its receipt thereof from the Discloser; (iv) are or were disclosed by the Discloser generally without restriction on disclosure; (v) the Recipient lawfully received from a third party without that third party’s breach of agreement or obligation of trust; or (vi) are independently developed by the Recipient as shown by documents and other competent evidence in the Recipient’s possession. The Recipient shall not: (a) use any Confidential Information of the Discloser for any purpose outside the scope of this Agreement, except with the Discloser’s prior written permission, or (b) disclose or make the Discloser’s Confidential Information available to any party, except those of its employees, contractors, and agents that have signed an agreement containing disclosure and use provisions substantially similar to those set forth herein and have a “need to know” in order to carry out the purpose of this Agreement. Each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind, but in no event shall either party exercise less than reasonable care in protecting such Confidential Information. If the Recipient is compelled by law to disclose Confidential Information of the Discloser, it shall provide the Discloser with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the other party’s cost, if the other party wishes to contest the disclosure. The obligations set forth in Section 3.1 and not this Section 4 apply to Customer Data.
5. Ownership, Feedback, and Aggregated Data
Subject to the limited licenses granted herein, Remotly acquires no right, title or interest from Customer or Customer’s licensors under this Agreement in or to any Customer Data. Customer shall be responsible for the accuracy, quality and legality of Customer Data and the means by which Customer acquired Customer Data. Remotly shall use Customer Data solely in accordance with its Privacy Policy and the DPA. Remotly disclaims any responsibility for disclosure, modification or deletion of Customer Data resulting from access or use of any third-party service or products.
5.2. Blind Data. Remotly has the right to use, store, disclose, transfer, exploit, collect, develop, create, extract, compile, synthesize, analyze and commercialize all information, data, statistics and other content derived from Aggregated Data (collectively, “Blind Data”). Blind Data will be owned solely by Remotly and may be used for any lawful business purpose without a duty of accounting to Customer. “Aggregated Data” means Customer Data that is: (i) anonymized and not identifiable to any person or entity; (ii) combined with the data of other customers or additional data sources; and (iii) presented in a way which does not reveal Customer’s identity.
5.3. Feedback. Customer, its Users, or third parties operating on Customer’s behalf may provide suggestions, recommendations or other feedback, or submit requests for enhancements or updates (“Feedback”). Customer hereby grants to Remotly an exclusive, worldwide, perpetual, irrevocable, sublicensable, royalty-free, transferable right and license to use, reproduce, disclose, exhibit, display, transform, create derivative works of, and distribute any such Feedback without limitation. Further, Remotly will be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including, without limitation, developing, making, marketing, distributing and selling products and services incorporating such Feedback, without any notice or attribution, payment or other compensation to Customer. Remotly will have no obligation to consider, use, return or preserve any Feedback that Customer provides to Remotly. Any Feedback Customer provides to Remotly may or may not be treated confidentially by Remotly, and Remotly will have no obligation or liability to Customer for the use or disclosure of any Feedback. Remotly will exclusively own any improvements or modifications to the Service based on or derived from any Feedback, including all intellectual property rights therein or thereto.
5.4. Remotly Ownership of the Service. The Service, Documentation, and Confidential Information of Remotly involve valuable intellectual property rights of Remotly or its licensors and are protected under both United States and foreign laws. No title to, interest in or ownership of the Service, Documentation, or Confidential Information of Remotly, or any intellectual property rights associated therewith is transferred to Customer or any other person or entity under this Agreement. Without limiting the generality of the foregoing, Remotly reserves all of its intellectual property rights in the Service, Documentation, and Confidential Information of Remotly. Remotly reserves all rights not expressly granted to Customer in these Terms, and except for the rights expressly granted under this Agreement, Remotly and its licensors retain all right, title, and interest in and to the Service and Documentation, including all related intellectual property rights inherent therein. No rights are granted to Customer hereunder other than as expressly set forth in this Agreement. Any use of the Service, Documentation or Confidential Information other than as specifically authorized herein, without Remotly’s prior written permission, is strictly prohibited and will terminate the license granted herein and violate our intellectual property rights. Any applications included in the Service are licensed (not sold), and if Customer fails to comply with any of the terms or conditions of this Agreement, Customer will immediately cease using the applicable application and remove (that is, uninstall and delete) the applicable application from its device(s).
5.5. Statistical Usage Data. Remotly owns the statistical usage data derived from the operation of the Service, including data regarding web applications utilized in connection with the Service, configurations, log data, and the performance results for the Service (“Usage Data”). Nothing herein shall be construed as prohibiting Remotly from utilizing the Usage Data to optimize and improve the Service or otherwise operate Remotly’s business; provided that if Remotly provides Usage Data to third parties, such Usage Data shall be anonymized and presented in the aggregate so that it will not disclose the identity of Customer or any User(s) to any third party.
6. Fees, Expenses, and Taxes
6.2. Taxes. Fees do not include any local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder (excluding taxes based on Remotly’s net income or property) unless Customer provides Remotly with a valid tax exemption certificate authorized by the appropriate taxing authority. The limitations set forth in Section 8 shall not apply to Customer’s payment obligations under this Section 6.
6.3. Recurring Subscriptions. Customer’s purchase of the Online Services may require enrollment in a payment plan involving automatic renewal (a “Recurring Subscription”). If Customer purchases such an Online Service, Remotly will maintain Customer’s account information and charge that account automatically upon the renewal with no further action required by Customer. The length of the Recurring Subscription will be provided when Customer makes such purchase. The Recurring Subscription will automatically renew unless terminated in accordance with Section 11. If a Recurring Subscription is canceled before the end of the current subscription period, Remotly will not refund any subscription fees already paid. Remotly may change the prices charged for Recurring Subscriptions at any time by posting updated pricing through the Online Services; provided, however, that the prices for the then-current Recurring Subscription will remain in force for the duration of the subscription period for which Customer has paid.
7. Warranties Disclaimer
7.2. Disclaimer. REMOTLY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES (EXPRESS OR IMPLIED, ORAL OR WRITTEN) RELATING TO THE SERVICE, SUPPORT SERVICE, ANY THIRD-PARTY SERVICES, OR OTHER SUBJECT MATTER OF THIS AGREEMENT, WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE (WHETHER OR NOT REMOTLY KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE AWARE OF ANY SUCH PURPOSE). ADDITIONALLY, REMOTLY SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES AND OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, OR OTHER SYSTEMS OUTSIDE THE CONTROL OF REMOTLY. THE PARTIES ARE NOT RELYING AND HAVE NOT RELIED ON ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER REGARDING THE SUBJECT MATTER OF THIS AGREEMENT, EXPRESS OR IMPLIED. REMOTLY DISCLAIMS ANY AND ALL LIABILITY WHATSOEVER IN THE EVENT THAT CUSTOMER COMBINES, INTEGRATES, OR MODIFIES THE SERVICES WITH ANY THIRD-PARTY SERVICES.
8. Limitation of Liability
8.2. IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY CUSTOMER AND ITS AFFILIATES HEREUNDER TO REMOTLY DURING THE TWELVE-MONTH PERIOD PRECEDING THE FIRST INCIDENT OUT WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION SHALL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CUSTOMER’S AND CUSTOMER’S AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE ‘FEES’ SECTION ABOVE.
8.3. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE
9. Indemnification
9.2. Customer Indemnification Obligation. Subject to Section 9.3, Customer will, at its sole expense, defend Remotly from any and all claims, demands, suits or proceedings brought against Remotly and its affiliates and each of their respective directors, officers, employees and agents by a third party alleging a violation of a third party’s rights arising from: (i) Customer’s provision of the Customer Data; (ii) any alleged or actual breach of Customer’s obligations under this Agreement and the DPA, (iii) Customer’s failure to comply with applicable law, rule, and regulation, and (iv) Customer’s use of the Services. Customer will indemnify Remotly for all damages, costs, reasonable attorneys’ fees finally awarded by a court of competent jurisdiction, or paid to a third party in accordance with a settlement agreement signed by Customer.
9.3. Indemnity Requirements. The party seeking indemnity under this Section 9 (“Indemnitee”) must give the other party (“Indemnitor”) the following: (a) prompt written notice of any claim for which the Indemnitee intends to seek indemnity, (b) all cooperation and assistance reasonably requested by the Indemnitor in the defense of the claim, at the Indemnitor’s sole expense, and (c) sole control over the defense and settlement of the claim, provided that the Indemnitee may participate in the defense of the claim at its sole expense.
10. Insurance
11. Term, Termination, and Effect of Termination
11.2. Termination. Either party may terminate this Agreement by written notice to the other party in the event that (i) such other party materially breaches this Agreement and does not cure such breach within thirty (30) days of such notice, or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Upon any termination for cause by Customer pursuant to this Section 11.2, Remotly will refund Customer a pro-rata portion of any prepaid Fees that cover the remainder of the applicable Order Form Term or Renewal Term after the effective date of termination.
11.3. Retrieval of Customer Data. Prior to the effective date of termination of this Agreement, Customer may use the export features within the Online Service to export Customer Data in .csv, .zip format or send them to a connected Google Drive. After such effective date of termination, Remotly shall have no obligation to maintain or provide any Customer Data and shall thereafter, unless legally prohibited, be entitled to delete all Customer Data by deletion of Customer’s unique instance of the Online Service. In the event Customer enters into an FSA as contemplated in Section 11.4(ii), Remotly may retain some or all Customer Data in accordance with such FSA. However, Remotly will not be required to remove copies of the Customer Data from its backup media and servers until such time as the backup copies are scheduled to be deleted in the normal course of business; provided that in all cases Remotly will continue to protect the Customer Data in accordance with this Agreement. Additionally, during the Term, Customer may extract Customer Data from the Online Service using Remotly’s standard web services.
11.4. Effect of Termination. Upon termination of this Agreement for any reason: (i) all rights and subscriptions granted to Customer including all Order Forms will immediately terminate and Customer will cease using the Service (except as otherwise permitted under Section 11.3 (“Retrieval of Customer Data”) or Section 11.4(ii)) and Remotly Confidential Information, and (ii) Customer will enter into a subscription under the terms of the Freemium Services Agreement (“FSA”). In the event Customer does not wish to enter into a subscription under the terms of the FSA, Customer will complete this form to request a complete termination of its subscription to the Remotly services and deletion of its Customer Data. Termination for any reason other than termination for cause by Customer pursuant to Section 11.2(i) shall not relieve Customer of the obligation to pay all future amounts due under all Order Forms. The sections titled “Definitions,” “Confidentiality,” “Ownership; Aggregated Data,” “Fees, Expenses and Taxes,” “Warranty Disclaimer,” “Limitation of Liability,” “Indemnification,” “Term, Termination, and Effect of Termination,” and “General” shall survive any termination or expiration of this Agreement.
12. General
12.1. Assignment. Neither the rights nor the obligations arising under this Agreement are assignable or transferable by Customer or Remotly without the other party’s prior written consent which shall not be unreasonably withheld or delayed, and any such attempted assignment or transfer shall be void and without effect. Notwithstanding the foregoing, either party may freely assign this Agreement in its entirety (including all Order Forms), upon notice and without the consent of the other party, to an Affiliate or to its successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that all fees owed and due have been paid.
12.2. Controlling Law, Attorneys’ Fees and Severability. This Agreement and any disputes arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. With respect to all disputes arising out of or related to this Agreement, the parties consent to exclusive jurisdiction and venue in the state and Federal courts located in Travis County, Texas. In any action to enforce this Agreement the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the provisions of this Agreement shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
12.3. Notices. All legal notices hereunder shall be in writing and given upon (i) personal delivery, in which case notice shall be deemed given on the day of such hand delivery, (ii) by overnight courier, in which case notice shall be deemed given one (1) business day after deposit with a recognized courier for U.S. deliveries (or three (3) business days for international deliveries); and (iii) by email to legal@remotly.com.
12.4. Customer Mention. Remotly is authorized to use Customer logo and trademark for promotional purposes, including as a customer reference and providing testimonials for the Service.
12.5. Force Majeure. If the performance of this Agreement or any obligation hereunder (other than obligations of payment) is prevented or restricted by reasons beyond the reasonable control of a party including but not limited to Acts of God, computer-related attacks, hacking, pandemic, government regulation, or acts of terrorism (a “Force Majeure Event”), the party so affected shall be excused from such performance and liability to the extent of such prevention or restriction.
12.6. Equitable Relief. Due to the unique nature of the parties’ Confidential Information disclosed hereunder, there can be no adequate remedy at law for a party’s breach of its obligations hereunder, and any such breach may result in irreparable harm to the non-breaching party. Therefore, upon any such breach or threat thereof, the party alleging breach shall be entitled to seek injunctive and other appropriate equitable relief in addition to any other remedies available to it, without the requirement of posting a bond.
12.7. Independent Contractors. The parties shall be independent contractors under this Agreement, and nothing herein shall constitute either party as the employer, employee, agent, or representative of the other party, or both parties as joint venturers or partners for any purpose. There are no third-party beneficiaries under this Agreement.
12.8. Export Compliance. Each party represents that it is not named on any U.S. government list of persons or entities with which U.S. persons are prohibited from transacting, nor owned or controlled by or acting on behalf of any such persons or entities, and Customer will not access or use the Service in any manner that would cause any party to violate any U.S. or international embargo, export control law, or prohibition.
12.9. Anti-Corruption. Customer agrees that it has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Remotly employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify Remotly.
12.10. Entire Agreement. This Agreement together with the DPA and Order Form(s) constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto, including any non-disclosure agreement(s), and related to the subject matter hereof are expressly canceled. The parties agree that any term or condition stated in Customer’s purchase order or in any other of Customer’s order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) the DPA, (3) this Agreement, and (4) the Documentation. No modification, amendment or waiver of any provision of this Agreement will be effectiv12.10. Entire Agreement. This Agreement together with the DPA and Order Form(s) constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto, including any non-disclosure agreement(s), and related to the subject matter hereof are expressly canceled. The parties agree that any term or condition stated in Customer’s purchase order or in any other of Customer’s order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) the DPA, (3) this Agreement, and (4) the Documentation. No modification, amendment or waiver of any provision of this Agreement will be effective unless in writing and signed by both parties hereto. Any failure to enforce any provision of this Agreement shall not constitute a waiver thereof or of any other provision.